Last updated: 27 June 2026
1. Who we are
Health Culture Consulting ("we", "us") is the responsible party for personal information collected via this website and our services. This page is maintained by Health Culture Consulting to answer common privacy questions.
2. Information we collect
- Contact details — name, email, phone number when you contact us, subscribe, or book a session.
- Order details — shipping address, items ordered, and order history when you buy from the shop.
- Payment details — handled entirely by Yoco Payments. We only receive a transaction reference; we never see or store your card number.
- Therapy intake information — collected only with your consent, for clinical purposes, and kept confidential.
- Technical data — basic analytics such as page views and device type to improve the site.
3. Why we use it
- To provide the products, services, and sessions you request.
- To process payments and fulfil orders.
- To respond to enquiries and send booking confirmations.
- To send newsletters and updates — only if you opted in (you can unsubscribe at any time).
- To comply with our legal and professional obligations.
4. Who we share it with
We share personal information only with trusted service providers that help us run the business:
- Yoco Payments — card and payment processing.
- Our hosting and database provider — for secure storage of website data.
- Email delivery service — for sending order confirmations and newsletters.
- Courier partners — for delivering physical orders.
We do not sell your personal information to third parties.
5. How long we keep it
Contact and order records are kept for as long as needed to serve you and to meet legal obligations (typically 5 years). Clinical records are retained in line with SACSSP professional standards.
6. Your rights under POPIA
- Access the personal information we hold about you.
- Ask us to correct or delete it.
- Object to processing or withdraw consent to marketing at any time.
- Lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, email hello@healthculture.co.za.
7. Cookies
We use minimal cookies for site functionality and to remember your cart. We do not run advertising or cross-site tracking cookies.
8. Security
We use encrypted connections (HTTPS), access-controlled databases, and reputable payment and hosting providers. No online system is 100% secure, but we take reasonable steps to protect your information.
9. Contact
Health Culture Consulting
Randburg & Fourways, Johannesburg, South Africa
Email: hello@healthculture.co.za
Phone: 083 511 2450